All-In-One QMS System for Your F&B Business

Efficiently manage customer flow with QueueBee’s QMS System.

Our innovative, fully integrable system enhances queue management, table reservations, check-ins, post dining experiences and more. Ensuring seamless operations for restaurants, bars, and cafés.

All-In-One QMS System Journey for F&B Business

Our Clients

Trusted by Leading F&B Businesses Worldwide

Comprehensive F&B Solutions

Pre-Queue

Table Reservations

Seamless Multi-Channel Reservations Our All-In-One QMS System (Mesin Antrian) allows customers to make table reservations, reschedule, or cancel effortlessly via web or app.

Automated Booking Confirmations Customers will receive confirmations via SMS, WhatsApp or email with QR codes for check-in and reminders.

Optimised Staff Allocation Efficiently manage staff schedules and operations based on reservation demand and expertise.

Pre-Queue

Arrival & Check-In

Multiple Check-In Options Customers can check in via QR codes at kiosks or through an online portal with our QMS System (Mesin Antrian).

Remote Check-In Customers can check in remotely within a designated radius, reducing in-store congestion.

Pre-Arrival Notifications Send reminders and estimated waiting times before customers’ arrival to improve readiness.

In-Queue

Virtual & Physical Queue Management

Join Queues Remotely Customers can enter the queue via QR code or customer portal and receive real-time updates to minimise physical wait times.

Walk-In Queue Registration With QMS System (Mesin Antrian), customers without table reservations are able to join the queue instantly and receive estimated wait times.

Self Check-In Kiosks Walk-in customers can obtain a physical queue number from our QMS System (Mesin Antrian) through advanced and user-friendly kiosks.

Live Queue Display Digital Menu Board displays digital menu and also queue progress, keeping customers informed while reducing wait times.

Multi-Location Live Queue Enable customers to view wait times at different branches and join a queue at the most convenient location.

In-Queue

Digital Menu Board

Real-Time Queue Updates Customers can see real-time updates of queue status with our QMS System (Mesin Antrian).

Digital Menu with Latest Updates Showcase and update your latest menus in real time to reflect current inventory and availability.

Customisable Templates Easily tailored display designs to align seamlessly with your business’s unique branding and aesthetic.

Personalised Promotions & Special Offers Showcase the latest promotions and special offers tailored to both new and regular customer preferences.

In-Queue

Customer Portal

An Integrated Solution Customers can queue remotely, make table reservations and customer satisfaction surveys effortlessly from a single platform through our QMS System (Mesin Antrian).

User-Friendly Interface Enjoy a seamless, hassle-free experience with an intuitive, no-download interface designed for effortless navigation.

Engagements & Promotions Feature special offers, display branch locations and collect customer satisfaction surveys to enhance engagement.

In-Queue

QueueBee Mobile App

Seamless Queueing Medium Customers can conveniently access your portal through the app and join queues while receiving real-time notifications.

Branding Exposure You are able to promote and enhance your brand visibility by reaching over 100k users on the app.

Broad Platform Availability Available on both Android and iOS.

Real-Time Table Availability Allow customers to check seating availability before visiting.

Post-Dining

Customer Satisfaction

Comprehensive Surveys Get insights from customers’ dining experience on food quality, overall cleanliness, waiters’ service and more with detailed surveys (NPS, CSAT, and CES).

Multiple Survey Collection Methods Collect valuable insights effortlessly through QR codes, kiosks and web portals for a seamless data gathering.

Customisable Survey Forms You can have the flexibility to tailor the survey forms to meet your specific business needs.

Design & Layout You can adjust the satisfaction survey channels with our ready-made template to better match with your brand.

Post-Dining

Reporting & Analytics

Multi-Branch Management Control everything—staff, menus, queues, reservations and customer satisfaction surveys across multiple branches, all from one system.

Real-Time Monitoring Optimise workflow efficiently by tracking queue wait times, allocating staff and identifying issues in real time for smooth operations.

Detailed Reporting Enhances reporting by providing customisable reports, easy exports in multiple formats, quick access to favourite reports and clear data presentations.

Centralised Performance Insights Compare performance across multiple branches and identify areas for improvement.

Tailored QMS System For Every F&B Business

We understand that efficiency and customer satisfaction are fundamental to this thriving industry. We specialise in advanced QMS System (Mesin Antrian) and tailored customer journey management solutions to enhance your establishment, whether you run a bustling restaurant or a tranquil café. Our approach involves a deep understanding of your specific challenges and objectives, developing a comprehensive strategy to optimise service processes, elevate customer engagement, and transform your customer journey.

Fast Food Restaurants

Streamlining customer interactions, managing queues for orders and pick-ups, reducing wait times, and boosting customer satisfaction.

Fine Dining Restaurants

Elevating the dining experience with efficient reservation management, personalised service delivery, and insightful customer feedback collection.

Cafes

Enhance customer experiences with our solutions focused on seating optimisation, efficient walk-in and reservation handling, and service improvements based on customer feedback.

Food Courts

Effectively manages high-volume traffic with our virtual queuing solutions, featuring queue management, digital order status displays, and integrated tools for measuring customer satisfaction.

Banquet Halls

Streamline large-scale event management with digital updates and customer surveys for continuous refinement.

Takeaway & Delivery Services

Optimise service delivery with our advanced order placement and proficient pick-up queue management solutions.

Casual Dining

Provide a relaxed environment by streamlining operations and enhancing the customer experience with efficient queue management and real-time digital displays.

Why Choose Us for Your Business?

Faster Service, Happier Customers Reduce wait times with easy reservations, self-check-in and virtual queues for a smoother dining experience with our QMS System (Mesin Antrian).

Less Work, More Efficiency Automate daily tasks like managing reservations, updating digital menus, and tracking customer satisfaction—saving time and effort for your staff.

Smarter Business Decisions Get clear insights on customer trends, best-sellers and peak hours with reports and analytics to improve operations and boost profits.

Better Customer Engagement Keep customers coming back with promotions, loyalty programs, and satisfaction surveys to enhance their experience.

Seamless Integrations, More Convenience You can connect your existing POS and CRM systems to our QMS System (Mesin Antrian) effortlessly to unify your business operations.

Improve Revenue Optimisation With efficient queue management, you can maximise your business’s table turnover, upsell promotions, and reduce customer drop-offs.

Innovative Hardware

Self-Service Kiosk (QB-SK Series)

Sleek design in 3 sizes (10”, 15”, 17”) with touchscreen interface for reservations and check-ins
QR/barcode scanning, facial recognition & card reader support
Built-in 80mm thermal printer and voice amplifier

Queue Number Printe (QB-TSP Series)

Compact, mobile design for queue check-ins and ticket generation
Infrared and touchscreen options
Built-in 80mm thermal printer and multilingual user interface

Digital Menu Board (QB-MMC Series)

Web-based content management for promotions and menu displays
Supports LED/LCD screens, video walls, and TV integration
Provide customisable layout & multi-language support

Queue Calling System (QB-CT Series)

Web-based virtual call terminal in 4 sizes (8”, 10”, 14”, 16”)
Accessible via browser or Counter PC/PAD
Touchscreen with WiFi/RJ45 LAN 100Mbps connectivity options

Ready To Transform Your Customer Experience?

Elevate your service delivery and your customer journey with QueueBee’s advanced Queue Management System. Our end-to-end consultancy services and expert support ensure a seamless implementation, tailored specifically to your business needs.